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      Esdebe 123

 Esdebe 123

….AS EASY AS 1-2-3!

Your Information Technology is the backbone of your business; secure, reliable & performant networking is nothing short of essential.

INTRODUCING ESDEBE 1-2-3

Clients choose from the following services:

VENDOR MAINTENANCE AND SUPPORT

Esdebe provide vendor support maintenance contracts and renewals for on-premise applications, software subscriptions and hardware, representing a substantial array of market leading products. 

Our service includes contract co-term arrangements and license asset management reporting.

Multi-term service options can be combined with Esdebe Professional Services planned activities to include annual system health checks and full system or version upgrades.

Contract durations vary from short 30 day terms to 12, 24 and 36 month periods of cover; the longer the term the lower the rate.  

TECHNICAL HELPDESK RESPONSE

Remote technical support services provide expert support 24x7 with a Service Level Agreement ensuring that an engineer is actively working on Priority 1 Support calls within the hour of a case being logged.

Our Help Desk support service is designed to provide your business application users a reliable and responsive point of contact for all IT related issues. We provide fast remote and on-site technical support when you need it most. Our aim is to always keep your business IT operational.

End users may use any one of four channels to contact the Help Desk (email, phone, chat, or web portal). The Help Desk technicians act as first point of contact and log all incidents, assign priorities, and resolve problems with applications/systems and hardware, escalating to 2nd / 3rd line or 4th line engineers as appropriate.

All incidents are monitored from intake through resolution to follow-up with the end user to close out the incident. Our escalation matrix ensures all calls are resolved within the service level agreement. 

MANAGED WORKPLACE

Network Monitoring and Reporting
We pride ourselves on making sure our service is as quick and effective as possible. That's why we use the industry leader in 24x7 x 365 monitoring and alerting. We are able to detect and report potential issues before they arise and act on them before it impacts your business.

Security Monitoring and Reporting
Baseline scanning across your network to detect security holes and vulnerabilities combined with antivirus and backup monitoring ensures that your investment and reputation are protected and compliant to many industry standards including Sarbanes Oxley, HIPPA. 

Patch Management
Forget looking after and managing your Microsoft and other vendor updates, we can take care of the whole process. Our tools allow us to monitor potential security updates for your operating system and apply necessary updates as and when required. Patch updates are a vital process of keeping your infrastructure secure.

Asset Tracking
Accurate, up-to-date, effortless asset, warranty and end of life tracking for insurance or taxation purposes to ensure software on your network is authorised, supported and running on optimised hardware.

Quarterly Service Review and Annual Health Check
We provide a quarterly service review and annual Health Check which allows you to identify and plan for certain upgrades based on how critical they are to your organisation and available budget. Our regular reviews will help understand where, when and how to best invest your IT budget and control costs. The review will cover all elements of the service we provide, including an overview of your environment status and digging into the detail of the monitoring reports, website report, patch status, server health, asset status etc. During the review, we will also set objectives for the next period and agree how to optimise your current IT investments and ways in which you can reduce costs. 

Availability SLA
Enjoy complete peace of mind with our industry-leading Service Level Agreements, covering system availability and time-to action support.

User Helpdesk
Our helpdesk support service is designed to provide your business with a point of contact for all IT related issues. We provide fast remote and onsite support when you need it most. Our aim is to always keep your business operational.

THE BENEFITS 

  • Potentially disruptive issues identified, assessed and addressed without resource drain on your business 
  • Secure remote hands eyes, protecting your IT 24x7 
  • A 99.9% availability guarantee and financially backed Service Level Agreements
  • Access to expert resources and highly experienced technicians as an extension of your team
  • Flexible support options with terms to fit you tactical or strategic interests
  • Predictable operating costs to help business operate and plan expenditure
  • Adherence to ITIL framework and ISO27001: 2013 standards
  • Harness Esdebe’s economies of scale with reliable access to qualified engineers
  • Receive strategic guidance on evolving your systems
  • Time freed up to focus on business critical projects while we look after the day-to-day
  • The versatility to add or change what we manage and support as needed


All benefits are delivered with our Simplified Transition ...

  • Simplified Transition

We have a wealth of experience when it comes to supporting small to mid-sized businesses, particularly when it comes to a decision to move away from your current provider. We make it our business to ensure the whole process is as simple and stress free as possible.

  • Flexible contract term

The common theme of flexibility is evident in our service terms, so you have control over how your support service is delivered. As part of the service we provide, we can co-term our agreements to suit your financial or procurement requirements.